Mpowered Leadership LLC Master Services Agreement

This Agreement, “Master Services Agreement” is entered into by and between: MPowered Leadership, LLC (“Advisor”) and You / Your Company (You / Your Company and, “Client”) whereby MPowered Leadership, LLC (“The Company”) agrees to provide services for You / Your Company centering on the following core focus areas:

Overview of Services

MPowered Leadership LLC ("Advisor") provides advisory, coaching, consulting, facilitation, assessments, workshops, retreats, speaking engagements, educational engagement s, digital products, and related professional development services (collectively, the "Services").

Services may address leadership, business strategy, organizational dynamics, founder and executive development, decision-making, communication, performance, wealth-building, career development, personal development, and related topics.

The specific scope, duration, pricing, deliverables, support structure, meeting cadence, access, and terms associated with each engagement shall be outlined on the applicable sales page, proposal, invoice, order form, checkout page, written agreement, or other written communication associated with the Client's purchase.

Services are educational, advisory, developmental, and consultative in nature. Results are dependent upon numerous factors, including the Client's actions, implementation, circumstances, commitment, and participation. Therefore, outcomes cannot be guaranteed.

Not Professional Legal, Investment, Tax, Accounting, Medical or Mental Health Advice

Client acknowledges that Services do not constitute legal advice, investment advice, financial planning services, securities advice, tax advice, accounting services, psychotherapy, counseling, mental health treatment, medical treatment, diagnosis, or any other regulated professional service.

The Advisor is not acting as an attorney, accountant, tax advisor, investment advisor, financial planner, physician, psychologist, therapist, psychiatrist, licensed mental health provider, or other licensed professional.

Client agrees to seek independent legal, financial, investment, tax, accounting, medical, psychological, or other professional advice as appropriate for their specific circumstances.

The Client remains solely responsible for all business, financial, legal, investment, health, and personal decisions made before, during, or after participation in the Services.

Services & Intellectual Property

MPowered Leadership LLC may provide Services through virtual meetings, in-person meetings, workshops, retreats, assessments, written materials, digital resources, recordings, advisory support, educational content, email communication, messaging platforms, online communities, or other formats determined by MPowered Leadership LLC.

All materials, tools, frameworks, assessments, recordings, documents, intellectual property, methodologies, resources, educational materials, and content provided by MPowered Leadership LLC remain the exclusive property of MPowered Leadership LLC unless otherwise expressly agreed in writing.

Client agrees not to reproduce, distribute, share, sell, license, publish, modify, teach, disclose, or otherwise distribute such materials without prior written consent.

1 Advisor - Client Relationship 

1. (A) Advisor agrees to maintain the ethics and standards of behavior established by the ICF. It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.
2. (B) Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the advisory relationship and his/her interactions with the Advisor. As such, the Client agrees that the Advisor is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Advisor . The Client also understands advisor is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
3. (C) Client further acknowledges that he/she may terminate or discontinue the advisory relationship at any time, however the full payment is still required for services outlined in this agreement and via the Client checkout page.
4. (D) Client acknowledges that advisor is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate advisory principles into those areas and implementing choices is exclusively the Client’s responsibility.
5. (E) Client acknowledges that Advisory does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that advisory is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the advisory relationship agreed upon by the Client and the Advisor .
6. (F) The Client understands that in order to enhance the advisory relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the engagement .

2 Services

Provided by: MPowered Leadership, LLC
Address: PO Box 123 Marblehead MA 01945
Contact Information: [email protected]

MPowered Leadership LLC provides advisory, coaching, consulting, facilitation, assessments, workshops, retreats, speaking engagements, digital products, educational materials, and related professional development services (collectively, the "Services").

The specific scope, duration, format, pricing, deliverables, support structure, and terms associated with any engagement shall be outlined on the applicable sales page, proposal, invoice, checkout page, order form, written agreement, or other written communication associated with the Client's purchase.

Client acknowledges that Services may address leadership, business strategy, organizational dynamics, decision-making, career development, communication, performance, wealth-building, founder and executive dynamics, personal development, and related topics. However, outcomes cannot be guaranteed and results will vary based on many factors, including the Client's commitment, implementation, circumstances, and actions.

The Advisor shall make reasonable efforts to provide support, guidance, education, and accountability throughout the engagement. The Client remains solely responsible for all decisions, actions, and results arising from participation in the Services.

All materials, tools, frameworks, assessments, resources, recordings, documents, and intellectual property provided by MPowered Leadership LLC are proprietary and confidential and may not be copied, distributed, reproduced, sold, licensed, or shared without prior written permission.

Access to digital resources, materials, tools, communities, recordings, portals, and related content may be modified, suspended, or revoked at the discretion of MPowered Leadership LLC.

3 Work Product and Authorship 

Any frameworks, methodologies, intellectual property, educational materials, assessments, presentations, written materials, recordings, proprietary information, or other work product created or provided by MPowered Leadership LLC in connection with the Services shall remain the exclusive property of MPowered Leadership LLC. The Client agrees to:

1. Not share any information authored by Mpowered Leadership LLC unless they have written permission by MPowered Leadership LLC / the Coach.
2. Not disclose the confidential and/or proprietary information of Mpowered Leadership LLC / the Advisor or other participants by any means not authorized to anyone, including third parties.
3. Not copy or duplicate the confidential and/or property information unless specifically directed to do so by the Coach.
4. Not disclose the confidential and/or proprietary information by any unauthorized means to any third parties for an indefinite period following the termination of this agreement.
5. Not use the confidential and/or proprietary information for any purpose except those expressly authorized by the Client.
6. Inform Mpowered Leadership LLC / the Advisor immediately if the Client or another participants becomes aware of any unauthorized use or disclosure of the confidential and/or proprietary information. 

 4 Payment, Fees and Schedule 

Client agrees to pay all fees associated with the Services selected, as outlined on the applicable sales page, proposal, invoice, checkout page, order form, or written agreement.

All payments are due according to the payment schedule selected by the Client at the time of purchase.

If a payment plan is selected, Client remains responsible for the full contracted amount regardless of participation level, completion of Services, scheduling conflicts, termination of the engagement, or utilization of available resources.

Unless otherwise stated in writing, all payments are non-refundable.

By purchasing Services, Client authorizes MPowered Leadership LLC to process payments according to the agreed-upon payment schedule.

Discounts, promotional pricing, custom payment arrangements, deposits, and special offers shall be governed by the specific terms outlined at the time of purchase.

MPowered Leadership LLC reserves the right to update pricing, offers, payment structures, and service descriptions at any time. Such changes will not affect Services already purchased unless otherwise agreed upon in writing.

5 Procedure

Meeting cadence, location, communication channels, and scheduling procedures shall be determined by the terms of the applicable engagement and mutually agreed upon by the Client and Advisor.

The advisor will provide scheduling information through the Company's designated scheduling platform and will make reasonable efforts to accommodate mutually agreed-upon scheduling needs.

6 Confidentiality

This advisory relationship, as well as all information (documented or verbal) that the Client shares with the Advisor as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Advisor - Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Advisor agrees not to disclose any information pertaining to the Client without the Client’s written consent.

1. (A) Confidential Information does not include information that: (a) was in the Advisor’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Advisor from a third party, without breach of any obligation to the Client; (d) is independently developed by the Advisor without use of or reference to the Client’s confidential information; or (e) the Advisor is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Advisor and as a result of such disclosure the Advisor reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Advisor in a timely manner.

Client may disclose proprietary, confidential, strategic, financial, operational, investor-related, board-related, and business-sensitive information during the engagement. Advisor agrees to use reasonable efforts to maintain the confidentiality of such information consistent with professional standards.

Advisor may utilize secure software platforms, scheduling tools, communication tools, client management systems, note-taking applications, cloud storage providers, and other technology systems to facilitate service delivery and administrative functions.

Advisor agrees to make reasonable efforts to maintain the confidentiality and security of Client information consistent with professional standards. However, Client acknowledges that no technology platform or communication method can guarantee absolute security.

7 Release

MPowered Leadership LLC respects the confidentiality of Client relationships.

The Advisor engages in training and continuing education maintaining credentials. This process requires the names and contact information of all Clients for possible verification by International Federation (ICF). By purchasing advisory services from Mpowered Leadership, LLC, you agree to have only your name, contact information and start and end dates of services shared with ICF staff members and/or other parties involved in this process, for the sole and necessary purpose of verifying the advisory relationship. No personal notes will be shared.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other advisory professionals for training, supervision, mentoring, evaluation, and for Advisor professional development and/or consultation purposes.

Client names, company names, proprietary information, confidential business information, and identifying details will not be publicly disclosed without the Client's prior written permission.

Testimonials, endorsements, case studies, or client success stories may only be used with the Client's express written consent. Any approved case studies may be anonymized, summarized, or edited for clarity while preserving confidentiality as agreed upon by both parties.

Client agrees to the above and all included information in these terms and conditions. 

8 Use of Technology & Artificial Intelligence

MPowered Leadership LLC may utilize technology tools, software platforms, automation systems, note-taking applications, communication systems, artificial intelligence ("AI") tools, and related technologies to support research, preparation, content creation, analysis, organization, administrative functions, and service delivery. 

Client understands and agrees that such tools may be used in connection with the Services provided.

While reasonable efforts are made to utilize reputable and secure platforms, Client acknowledges that no technology system can guarantee absolute privacy, confidentiality, security, accuracy, or uninterrupted operation. Client understands that information shared through third-party technology providers may be processed and stored by those providers in accordance with their own privacy policies and terms of service.

Client further understands that AI-generated content, recommendations, summaries, analyses, educational materials, or supporting resources may occasionally contain inaccuracies, omissions, or errors. Such information is provided solely for educational, informational, leadership development, consulting, and advisory purposes and should not be relied upon as legal, financial, tax, investment, medical, psychological, or other professional advice.

MPowered Leadership LLC retains sole discretion regarding the tools, technologies, software, and systems utilized in the delivery of Services. By purchasing Services, Client consents to the reasonable use of technology and AI tools in support of the engagement.

9 Privacy Policy

MPowered Leadership LLC ("Company") is committed to protecting the privacy, confidentiality, accuracy, and security of personal information provided by Clients, prospective Clients, website visitors, workshop participants, event attendees, and purchasers of Services.

(A) Collection of Information

Mpowered Leadership, LLC (“The Company”) may collect personal information that is reasonably necessary to provide Services, process transactions, communicate with Clients, improve Services, and fulfill legal or contractual obligations.

Such information may include, but is not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Billing information
• Payment information
• Company information
• Professional background
• Assessment responses
• Intake form responses
• Session notes
• Communication history
• Website usage information
• Other information voluntarily provided by the Client

(B) Use of Information

Personal information may be used for purposes including:

• Delivering Services
• Scheduling meetings and appointments
• Processing payments
• Maintaining client records
• Providing educational resources and communications
• Responding to inquiries
• Improving Services and client experience
• Complying with legal obligations
• Protecting the security and integrity of Company operations

The purposes for which personal information is collected will be identified before or at the time information is collected whenever reasonably possible.

(C) Consent

By engaging with the Company, purchasing Services, completing forms, submitting information, or communicating with the Company, Client consents to the collection, use, storage, and disclosure of personal information as described in this Agreement and Privacy Policy.

Clients may withdraw consent where legally permissible; however, doing so may limit the Company's ability to provide Services.

(D) Technology Platforms and Third-Party Providers

Mpowered Leadership, LLC utilizes third-party software, technology platforms, and service providers to support business operations and service delivery.

These providers may include, but are not limited to:

• Scheduling platforms
• Payment processors
• Customer relationship management systems (CRM)
• Email marketing platforms
• Cloud storage providers
• Video conferencing platforms
• Website hosting providers
• Learning management systems
• Assessment tools
• Communication platforms
• Artificial intelligence ("AI") tools and technologies

Client acknowledges that information provided to the Company may be processed, transmitted, stored, or maintained by such third-party providers in accordance with their respective privacy policies and terms of service.

The Company makes reasonable efforts to utilize reputable providers but cannot guarantee the security, availability, or practices of third-party systems.

(E) Artificial Intelligence and Technology Tools

The Company may utilize artificial intelligence ("AI"), automation tools, note-taking systems, research tools, content generation tools, communication technologies, and other emerging technologies in support of administrative functions, content development, research, organization, preparation, and service delivery.

The Company will make reasonable efforts to utilize such technologies responsibly and appropriately.

Client understands that information shared through third-party technology providers may be processed and stored by those providers in accordance with their own privacy policies and terms of service.

(F) Protection of Information

The Company takes reasonable administrative, technical, and physical measures to safeguard personal information against unauthorized access, disclosure, misuse, loss, or alteration.

However, no method of transmission over the internet, electronic storage system, or technology platform can guarantee absolute security.

Accordingly, the Company cannot guarantee the complete security of any information transmitted electronically.

(G) Retention of Information

Personal information will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

(H) Access and Correction

Clients may request access to personal information maintained by the Company and may request corrections to inaccurate information, subject to applicable legal limitations.

Requests may be submitted to: [email protected]

(I) Cookies and Website Analytics

The Company's websites may utilize cookies, analytics tools, tracking technologies, and similar technologies to improve website functionality, user experience, performance, and marketing efforts.

Users may adjust browser settings to limit or disable cookies; however, doing so may impact website functionality.

(J) Third-Party Websites

The Company may utilize third-party providers located within or outside the United States. The Company's websites and communications may contain links to third-party websites or resources. The Company is not responsible for the privacy practices, content, policies, or security of third-party websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

(K) Changes to Privacy Practices

The Company reserves the right to modify this Privacy Policy from time to time.

Any updates will become effective upon posting to the Company's website or upon distribution to Clients as applicable.

(L) Contact Information

Questions regarding this Privacy Policy may be directed to: MPowered Leadership LLC, PO Box 123, Marblehead, MA 01945 or [email protected]

10 Cancellation Policy

Client agrees that it is the Client's responsibility to notify the Advisor twenty four (24) hours in advance of the scheduled meetings if possible. If a limited advisory agreement (defined number of advisory sessions), the Advisor reserves the right to bill Client for a missed meeting and the Client may forego that meeting should the Advisor not be able to reschedule the meeting, as defined in previous section 2. The Advisor will attempt in good faith to reschedule the missed meeting to ensure the completion of the engagement  is completed. All cancellations still require payment in full of all services agreed to, regardless of use. Should Client cancel, Client is still responsible for payment as outlined above. Payment must be made in accordance to the schedule outlined in their checkout. No refunds will be offered.

11 Termination

Either the Client or the Advisor may terminate their relationship and end the engagement  at any time with two (2) weeks written notice. If there is termination for any reason, the client agrees to compensate the Advisor for all services rendered through the entirety of the planned engagement , as outlined in section 3. This includes any sessions not completed after the effective date of termination of the advisory relationship.

12 Non Disparagement 

The Client and MPowered Leadership LLC agree to conduct themselves professionally and respectfully throughout the engagement and thereafter.

Neither party shall knowingly make false, misleading, defamatory, or disparaging statements regarding the other party, its officers, employees, representatives, clients, services, business practices, or reputation.

Nothing in this provision shall prohibit either party from providing truthful testimony, complying with legal obligations, reporting unlawful conduct, or expressing opinions in good faith where legally protected.

13 Limitation of Liability

Except as expressly provided in this Agreement, the Advisor makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the services negotiated, agreed upon and rendered. In no event shall the Advisor be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Advisor’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Advisor under this Agreement for all services rendered through, after and including the termination date.

Client acknowledges that all decisions, actions, and results arising from participation in the Services remain solely the responsibility of the Client.

To the fullest extent permitted by law, MPowered Leadership LLC shall not be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages arising from participation in the Services.

Client agrees that the total liability of MPowered Leadership LLC, under any theory of liability, shall not exceed the total amount paid by the Client for the Services giving rise to the claim.

14 Entire Agreement

This document reflects the entire agreement between the Advisor and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement and Terms and Conditions may not be amended, altered or supplemented except in writing and acknowledged by both the Client and Mpowered Leadership LLC.

15 Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Advisor agree to attempt to mediate in good faith for up to thirty (30) days after notice given. If the dispute is not so resolved, and in the event of legal action, the Advisor shall be entitled to recover attorney’s fees and court costs from the Client, or other party.

16 Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

17 Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

18 Applicable Law

This Agreement shall be governed and construed in accordance with the laws of the State of Massachusetts, without giving effect to any conflicts of laws provisions.

19 Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

20 Terms & Conditions / Agreement Acknowledgement & Signatures

By making a purchase, Client acknowledges and agrees to this agreement. Should the Client or prospective Client wish to sign this agreement, Client or prospective Client may email [email protected] for a copy of this agreement which can then be signed by both Client and Advisor . Should this be the case, please sign both copies and return one copy of this signed Client Agreement prior to the first scheduled advisory meeting or engagement  beginning. Retain one copy for your records. The signed copy can be sent to:[email protected].

Thank you for your purchase, consideration, acknowledgement and agreement of these terms. If you have any questions, please submit them to [email protected] and [email protected]. 

Wishing you a bright and wonderful day.